Cancel order

Cancellation request

Cancel an order

This form is intended only for cancelling orders that have not yet been dispatched. Please provide your order details below so that we can process your cancellation request as quickly as possible.

If your order has not yet been processed or dispatched, we will cancel it and refund the payment to your original payment method. You can find more information in our cancellation policy.

If your order has already been dispatched, it can no longer be cancelled. In this case, you may exercise the 14-day right of withdrawal described in our return policy after receiving your order.

Name *

Email address *

Order number *

Phone number

Additional information

I confirm that I wish to cancel my order.

Failing to collect an order does not constitute a cancellation. If you wish to cancel your order, you must submit a separate cancellation request using this form. You can find more information in our cancellation policy.

Country/region

Cancel order

Cancel an order