Cancel order

Cancellation request

Cancel your order

This form is intended only for cancelling orders that have not yet been shipped. Please enter your order details below so we can process your cancellation request as quickly as possible.

If your order has not yet been processed or shipped, we will cancel it and refund the payment to the original payment method. For more information, see our cancellation policy .

If your order has already been shipped, it can no longer be cancelled. You may instead use the 14-day right of return described in our return policy after receiving your order.

Failing to collect an order does not constitute cancellation. If you wish to cancel your order, please submit a separate cancellation request using this form. For more information, see our cancellation policy .