Shipping Policy

Effective date: 10 September 2026

This Shipping Policy explains where Kivikauppa Ametistikissa ships orders placed through amethystcat.eu, how shipping charges are determined, and what you can expect before and after dispatch.

1. Seller and contact details

Kivikauppa Ametistikissa
Business ID: 3607143-3
Kaukolantie 21
23800 Laitila
Finland
Email: info@ametistikissa.fi

2. Scope of this policy

This policy applies to consumer orders placed through our EU store and delivered to the countries listed below. Customers ordering to Finland should use ametistikissa.fi and refer to the Finnish store's shipping information.

3. Countries we currently deliver to

We currently deliver to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We do not currently deliver through this store to the United Kingdom, Norway or Switzerland. Certain remote regions, islands and territories may not be available even when they are associated with one of the listed countries. The delivery address entered at checkout determines whether delivery is available.

4. Shipping prices

The table below lists our standard shipping prices in euros, including any applicable VAT. Checkout may display the corresponding price in another supported local currency. The available delivery service and its final charge are always shown at checkout before you place and pay for the order.

Orders with eligible product values of €70 or more receive 50% off the standard shipping charge. Orders with eligible product values of €110 or more qualify for free tracked shipping. Checkout may display the corresponding threshold in another supported local currency.

A free crystal is automatically included when the eligible product value reaches €45. Gift cards and products expressly excluded from a promotion do not count towards these thresholds.

Thresholds are calculated after discounts and before shipping charges. If the order value falls below a threshold after a cancellation, adjustment or partial refund requested before dispatch, the applicable shipping charge or promotional benefit may be recalculated.

5. Order processing

Orders are normally processed and dispatched within 1–3 business days after we have accepted the order and received successful payment authorisation. Business days are Monday to Friday, excluding Finnish public holidays.

In many cases, orders are packed and prepared for dispatch within 24 hours on business days. Processing may take longer during sales, campaigns, public holidays or exceptionally busy periods.

6. Estimated delivery time

Estimated delivery is normally 4–10 business days after dispatch. Delivery may be faster depending on the destination and carrier. For example, deliveries to Germany commonly take around 3 business days after dispatch.

This estimate is separate from the 1–3 business-day processing period and is not a guaranteed delivery date unless we have expressly agreed a specific date with you.

The estimate may be affected by the destination, carrier operations, peak seasons, public holidays, weather, transport disruption, address checks or other circumstances outside our reasonable control.

7. Tracking

Orders are sent from Finland using a tracked delivery service. When the order has been dispatched, we will send a dispatch confirmation to the email address provided with the order. It will normally contain a tracking link or tracking number.

8. Delivery address and contact information

You are responsible for entering a complete and accurate delivery address, name, email address and any other information reasonably required for delivery. Please contact us immediately if you notice an error.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery could not be completed for a reason attributable to the recipient, we may ask you to pay the reasonable direct cost of a new delivery where permitted by law.

9. Collection points, attempted delivery and unclaimed parcels

Depending on the service available at checkout, the carrier may deliver to an address, parcel locker, service point or another authorised collection location.

Not collecting or refusing a parcel does not by itself constitute a clear notice that you are exercising the right of withdrawal. If you wish to cancel or withdraw from the contract, please notify us separately using our cancellation form or by an unambiguous statement.

If an unclaimed or refused parcel is returned to us, we will handle any refund in accordance with applicable consumer law and our Return Policy.

10. Delayed delivery

If your order has not arrived within the stated estimate, first check the tracking information and then contact us at info@ametistikissa.fi. Please include your order number.

11. Parcels that appear lost

A parcel is not necessarily lost merely because tracking has paused. Please contact us rather than submitting a replacement order. We will make the necessary enquiry or claim with the carrier.

12. Damage during transport

We are responsible for the goods until you, or a third party designated by you other than the carrier, takes physical possession of them, except where you independently commission a carrier that we did not offer.

If a parcel or product arrives damaged, please contact us as soon as reasonably possible and include your order number and clear photographs of the product and packaging.

13. Split shipments

We may occasionally send an order in more than one parcel. If we decide to split an order, you will not be charged additional shipping solely because of that split.

14. VAT, customs and import charges

Orders covered by this policy are dispatched from Finland to supported destinations within the standard EU customs and VAT area. Product and shipping prices include applicable VAT, and ordinary deliveries within this area are not normally subject to customs duties.

15. Events outside our reasonable control

Transport may be disrupted by events outside our reasonable control, such as severe weather, strikes, carrier network failures, border or authority measures, natural disasters or other exceptional events.

16. Relationship with our other terms

This Shipping Policy should be read together with our Terms of Service, Return Policy, Privacy Policy and the country-specific information in our EU Information Centre. If there is a conflict, mandatory consumer law prevails.

17. Changes to this policy

We may update this Shipping Policy when our delivery services, prices, destinations or legal obligations change. The policy and shipping terms in force when you place the order apply to that order, unless a later change is required by law or is more favourable to you.

18. Contact us

For questions about shipping or an existing delivery, contact:

Kivikauppa Ametistikissa
Email: info@ametistikissa.fi
Business ID: 3607143-3
Kaukolantie 21, 23800 Laitila, Finland