Shipping Policy

Effective date: 11 August 2026

This Shipping Policy explains where Kivikauppa Ametistikissa ships orders placed through amethystcat.eu, how shipping charges are determined, and what you can expect before and after dispatch.

1. Seller and contact details

Kivikauppa Ametistikissa
Business ID: 3607143-3
Kaukolantie 21
23800 Laitila
Finland
Email: info@ametistikissa.fi

2. Scope of this policy

This policy applies to consumer orders placed through our EU store and delivered to the countries listed below. Customers ordering to Finland should use ametistikissa.fi and refer to the Finnish store's shipping information.

3. Countries we currently deliver to

We currently deliver to Austria, Belgium, Croatia, Czechia, Denmark, Estonia, France, Germany, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

We do not currently deliver through this store to the United Kingdom, Norway or Switzerland. Certain remote regions, islands and territories may not be available even when they are associated with one of the listed countries. The delivery address entered at checkout determines whether delivery is available.

4. Shipping prices

Shipping prices are shown in euros and include any applicable VAT. The available delivery service and its final charge are displayed at checkout before you place and pay for the order.

Free tracked shipping applies when the value of eligible products is more than €120 after discounts and before shipping charges. Gift cards and any products expressly excluded from a shipping offer do not count towards the threshold. If the order falls below the threshold after a cancellation, adjustment or partial refund requested before dispatch, the normal shipping charge may apply.

5. Order processing

Orders are normally processed and dispatched within 1–3 business days after we have accepted the order and received successful payment authorisation. Business days are Monday to Friday, excluding Finnish public holidays.

Processing may take longer during sales, campaigns, public holidays or exceptionally busy periods. If a material delay is known before purchase, we will state it on the relevant product page, in the cart or at checkout. If an ordered product unexpectedly becomes unavailable, we will contact you and refund the unavailable product or, if appropriate, the entire order. We will not substitute a product without your agreement.

6. Estimated delivery time

Estimated delivery is normally 4–10 business days after dispatch. This estimate is separate from the 1–3 business-day processing period. It is not a guaranteed delivery date unless we have expressly agreed a specific date with you.

The estimate may be affected by the destination, carrier operations, peak seasons, public holidays, weather, transport disruption, address checks or other circumstances outside our reasonable control. Unless a different delivery time has been expressly agreed, we will deliver without undue delay and no later than 30 days after the contract is concluded, as required by applicable consumer law.

7. Tracking

Orders are sent from Finland using a tracked delivery service. When the order has been dispatched, we will send a dispatch confirmation to the email address provided with the order. It will normally contain a tracking link or tracking number. Tracking may take a short time to begin updating after the parcel has been handed to the carrier.

Please monitor the tracking information and any collection or delivery messages sent by the carrier. Carrier estimates and status updates are informational and may change during transit.

8. Delivery address and contact information

You are responsible for entering a complete and accurate delivery address, name, email address and any other information reasonably required for delivery. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after the order has been processed or dispatched.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery could not be completed for a reason attributable to the recipient, we will contact you. Where permitted by law, we may ask you to pay the reasonable direct cost of a new delivery. This does not limit your mandatory consumer rights or our responsibility for an error caused by us.

9. Collection points, attempted delivery and unclaimed parcels

Depending on the service available at checkout, the carrier may deliver to an address, parcel locker, service point or another authorised collection location. The carrier may redirect a parcel in accordance with its delivery procedures.

If delivery is attempted or the parcel is taken to a collection point, follow the carrier's instructions and collect it within the stated time. Not collecting or refusing a parcel does not by itself constitute a clear notice that you are exercising the right of withdrawal. If you wish to cancel or withdraw from the contract, please notify us separately using our cancellation form or by an unambiguous statement.

If an unclaimed or refused parcel is returned to us, we will handle any refund in accordance with applicable consumer law and our Return Policy. Where legally permitted, reasonable direct costs caused by an unnecessary return or requested re-dispatch may be charged or deducted. We will tell you about any such cost before re-dispatch or deduction.

10. Delayed delivery

If your order has not arrived within the stated estimate, first check the tracking information and then contact us at info@ametistikissa.fi. Please include your order number. We will investigate the delivery with the carrier.

If we do not deliver within the agreed time or, where no other time was agreed, within the statutory period, you may ask us to make delivery within an additional reasonable period. If delivery is still not made within that additional period, you may be entitled to terminate the contract and receive a refund. An additional period may not be required where we have refused delivery or where delivery by the agreed date was essential and you informed us of this before the contract was made. These rights are subject to the applicable mandatory law.

11. Parcels that appear lost

A parcel is not necessarily lost merely because tracking has paused. Please contact us rather than submitting a replacement order. We will make the necessary enquiry or claim with the carrier. If the parcel is confirmed lost, or is not delivered within the applicable legal time limits, we will provide the remedy required by law, which may include replacement where appropriate and agreed, or reimbursement.

12. Damage during transport

We are responsible for the goods until you, or a third party designated by you other than the carrier, takes physical possession of them, except where you independently commission a carrier that we did not offer.

If a parcel or product arrives damaged, please contact us as soon as reasonably possible and include your order number. Photographs of the outer packaging, shipping label, internal packaging and damaged product help us resolve the matter with the carrier. Providing photographs does not remove or reduce any mandatory legal rights you have.

Keep the product and packaging until we tell you whether they are needed for the investigation. We will provide the remedy required under applicable consumer law. Damage caused after delivery by misuse, improper handling or normal wear is not transport damage.

13. Split shipments

We may occasionally send an order in more than one parcel. If we decide to split an order, you will not be charged additional shipping solely because of that split. Each parcel may have separate tracking information and may arrive at a different time.

14. VAT, customs and import charges

Orders covered by this policy are dispatched from Finland to supported destinations within the standard EU customs and VAT area. Product and shipping prices include applicable VAT, and ordinary deliveries within this area are not normally subject to customs duties.

Some territories associated with an EU Member State are outside the EU VAT or customs territory or have special tax rules. We may restrict delivery to these territories. If checkout accepts such a destination, any exceptional taxes, customs formalities or charges will be disclosed or handled as required by applicable law before the order is placed; we will not add undisclosed mandatory charges after purchase.

15. Events outside our reasonable control

Transport may be disrupted by events outside our reasonable control, such as severe weather, strikes, carrier network failures, border or authority measures, natural disasters or other exceptional events. We will take reasonable steps to limit the effects, keep you informed of a material delay and perform our obligations as soon as reasonably possible. This section does not exclude or restrict any mandatory right you have, including rights relating to late or failed delivery.

16. Relationship with our other terms

This Shipping Policy should be read together with our Terms of Service, Return Policy, Privacy Policy and the country-specific information in our EU Information Centre. If there is a conflict, mandatory consumer law prevails. Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited.

17. Changes to this policy

We may update this Shipping Policy when our delivery services, prices, destinations or legal obligations change. The policy and shipping terms in force when you place the order apply to that order, unless a later change is required by law or is more favourable to you. The effective date appears at the top of this page.

18. Contact us

For questions about shipping or an existing delivery, contact:

Kivikauppa Ametistikissa
Email: info@ametistikissa.fi
Business ID: 3607143-3
Kaukolantie 21, 23800 Laitila, Finland