How can we help?

Ordering and payment

Prices are shown in euros and include the applicable VAT. Delivery costs are shown before payment. Available payment methods may include cards through Shopify Payments, Klarna, MobilePay, Apple Pay, Google Pay, Paytrail and PayPal. The options available to you are shown at checkout and may depend on your country and device.

You will receive an order confirmation by email. If an item is accidentally missing from your parcel, contact us with your order number and we will refund the missing item to the original payment method.

Delivery

Orders are handled within 1–3 business days and sent from Finland with tracking. The estimated delivery time is 4–10 business days after dispatch. The exact delivery estimate may vary during holidays, campaigns and circumstances outside our control.

We deliver to Austria, Belgium, Croatia, Czechia, Denmark, Estonia, France, Germany, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden. Customers in Finland can order from Ametistikissa.fi.

VAT is included. No customs duties are normally charged when goods move within the standard EU customs area.

Returns and refunds

You have 14 days after receiving the goods to notify us that you wish to withdraw from the purchase. After notifying us, return the goods according to the instructions we provide. The customer pays the ordinary return postage unless the product is incorrect, damaged or otherwise non-conforming.

Products are not exchanged. You may return an eligible product and place a new order. Refunds are made to the original payment method after the return has been received and checked. Products must be returned in substantially unchanged condition. Statutory exceptions to the right of withdrawal may apply to personalised products and sealed hygiene products after the seal has been broken.

Defective or damaged products

Please contact us promptly with your order number and clear photographs. We are responsible for products that do not conform to the contract under applicable consumer law. A statutory remedy may include repair, replacement, a price reduction or refund depending on the circumstances.

Legal information for Latvia

At least 2 years of statutory conformity protection. This applies to new consumer goods.

Nothing in these terms limits the mandatory consumer rights that apply to you under the law of your country of residence. Consumers may also ask their national European Consumer Centre for advice concerning a cross-border purchase.

Seller and contact details

Kivikauppa Ametistikissa
Business ID: 3607143-3
Kaukolantie 21 B 10
23800 Laitila, Finland
Email: info@ametistikissa.fi

Please contact us before returning a parcel. We do not provide telephone customer service.