Return and Refund Policy

Effective date: 11 August 2026

This policy explains how consumers may return products and receive refunds for purchases made through amethystcat.eu. It also explains what to do when a product is missing, incorrect, damaged, defective or otherwise does not conform to the contract.

1. Seller and return address

Nordic Engraving, trading as Kivikauppa Ametistikissa
Business ID: 3607143-3
Kaukolantie 21
23800 Laitila
Finland
Email: info@ametistikissa.fi

2. The 14-day right of withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from the contract without giving a reason within 14 days.

For an order containing one product, the withdrawal period ends 14 days after the day on which you, or a third party designated by you other than the carrier, receives the product. If products from one order are delivered separately, the period ends 14 days after receipt of the last product.

If the final day falls on a non-working day in the country relevant under applicable law, the deadline continues to the next working day. It is sufficient that you send the withdrawal notice before the applicable deadline expires.

3. Notify us before returning

To exercise the right of withdrawal, inform us by a clear statement before the 14-day withdrawal period expires. You may:

• complete our withdrawal form; or
• email info@ametistikissa.fi with your name, order number, the products concerned and a clear statement that you are withdrawing from the contract.

You may withdraw from the entire order or only specified products. You do not have to give a reason. We will acknowledge an electronically submitted withdrawal notice without undue delay.

Leaving a parcel uncollected or refusing delivery does not by itself constitute a clear withdrawal notice. Please submit the form or contact us separately.

4. Return deadline

After notifying us, send the products back without undue delay and no later than 14 days from the day on which you notified us of the withdrawal. The deadline is met if the products are sent before that 14-day period expires.

5. How to return a product

Send returns to:

Kivikauppa Ametistikissa / Returns
Kaukolantie 21 B 10
23800 Laitila
Finland

Include your name and order number inside the parcel so that we can identify the return. Do not send a return cash on delivery. Unless we provide a return label or expressly agree otherwise, arrange the return using a carrier of your choice.

Package the products carefully to protect them in transit. We recommend retaining the posting receipt and tracking information until the refund has been completed. A tracked service is recommended, but it is not a condition of exercising a statutory right where applicable law provides otherwise.

6. Return shipping costs

If you return an eligible product because you changed your mind, you are responsible for the direct cost of packaging and sending it back. We do not reimburse that return shipping cost.

If the product is incorrect, damaged in transit, defective or otherwise non-conforming, contact us before returning it. We will provide reasonable return instructions and bear the necessary return cost where required by law. You will not be required to pay for a legally required remedy.

7. Inspecting and handling products

You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way that you could reasonably inspect it in a physical shop.

You are responsible only for diminished value resulting from handling beyond what is necessary for that inspection. If excessive handling, use, damage, missing parts or inadequate return packaging has reduced the product's value, we may make a proportionate deduction from the refund where permitted by law. We will explain and justify any deduction.

Original retail packaging is helpful and should be returned when reasonably possible, but missing or opened ordinary packaging does not automatically remove the statutory right of withdrawal. Return all components and accessories supplied as part of the product.

8. Exceptions to the right of withdrawal

The right of withdrawal does not apply where a statutory exception applies. For products sold by us, this may include:

• goods made to the customer's specifications or clearly personalised; and
• sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons, if the seal has been broken after delivery.

An exception applies only when all its legal requirements are satisfied. Where relevant, the restriction will be clearly identified before purchase. Merely opening ordinary packaging or inspecting a standard, non-personalised product does not automatically remove the right of withdrawal.

9. Refund amount

If you validly withdraw, we will refund the amount actually paid for the returned products after discounts.

If the entire order is withdrawn, we will also refund the original delivery charge up to the cost of the least expensive standard delivery method that was available for the order. If you chose a more expensive delivery method, the additional delivery cost is not refundable.

For a partial return, the original delivery charge is not refunded if the same charge would have applied to the products you keep. If the original delivery charge would have been lower without the returned products, we will refund the difference where required by law.

10. When and how refunds are paid

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned products or you provide evidence that you sent them, whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless you expressly agree otherwise. You will not be charged a refund fee. After we issue the refund, the time needed for the amount to appear depends on the payment provider and banking system.

11. No product exchanges

We do not exchange products. If you want another product, size or variation, return the eligible product under this policy and place a new order.

This does not affect a statutory right to repair or replacement when a product is defective or otherwise does not conform to the contract.

12. Missing products

Check the contents of the parcel after delivery and contact us promptly if a product is missing. Include your name and order number and identify the missing product.

If a product was omitted from the shipment, we will refund the missing product. Where appropriate and agreed with you, we may instead send it without an additional delivery charge. We will not require you to accept a substitute product.

13. Incorrect products

If you receive a product that you did not order, contact us before returning it. Include your order number and identify the product received and the product ordered. Photographs may help us resolve the matter quickly.

We will provide return instructions and bear the necessary return cost. Depending on the circumstances and applicable law, we will send the correct product where possible and agreed or provide the appropriate refund.

14. Damaged, defective or non-conforming products

The legal rights described in this section are separate from the 14-day right to change your mind. Goods must conform to the contract and have the qualities, durability, functionality and safety that a consumer can reasonably expect, taking account of the product description and applicable law.

If a product arrives damaged, is defective, is not as described or otherwise does not conform to the contract, email info@ametistikissa.fi. Include your order number and describe the problem. Photographs of the product, parcel, shipping label and packaging can help us investigate, but providing photographs is not an absolute condition of your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement free of charge or, where the legal conditions are met, a proportionate price reduction or termination of the contract and a refund. A remedy must be provided within a reasonable time, without significant inconvenience and without cost to you.

Because many products are individual pieces, an identical replacement may not always be possible. This does not reduce your right to another remedy that is available under applicable law.

15. Legal guarantee

Consumers in the EU have at least the minimum legal guarantee required by EU law for goods that are defective or do not conform to the contract. The law of the consumer's country may provide a longer period, a longer presumption period or other additional protection.

The legal guarantee is not a voluntary commercial warranty and is not restricted by this policy, a manufacturer's warranty or the expiry of the 14-day withdrawal period.

16. Natural characteristics of crystals and stones

Crystals, minerals and stone products may naturally vary in colour, pattern, transparency, inclusions, surface structure, measurements and shape. These natural characteristics are not automatically defects when they are consistent with the product description, photographs and what a consumer can reasonably expect.

For individually photographed pieces, the supplied product should correspond to the identified piece, subject to reasonable differences caused by lighting and screen settings. Natural variation does not permit us to supply a materially different, damaged or incorrectly described product and does not limit statutory rights.

17. Discounts and complimentary gifts

Refunds are calculated from the amount actually paid for each returned product. If a discount was allocated across several products, it may be apportioned between the products when calculating a partial refund.

If a complimentary gift was provided solely because the order met a stated promotion condition and the entire qualifying purchase is returned, please include the gift in the return. If the gift cannot be returned, we will handle the matter reasonably and make a deduction only where permitted by law. A statutory right of withdrawal will not be refused merely because a gift was included.

18. Unclaimed or refused parcels

Not collecting or refusing a parcel does not replace the requirement to send a clear withdrawal notice. If an unclaimed parcel is returned to us, contact us so that the matter can be resolved.

Any refund will be handled in accordance with applicable law. Where legally permitted, reasonable direct costs caused by an unclaimed return may be deducted. If you request a new delivery, you may be asked to pay the reasonable new delivery cost.

19. Mandatory consumer rights

Nothing in this policy excludes, reduces or replaces mandatory consumer rights. If the mandatory law of your country of residence provides greater protection and applies to the contract, that protection remains available.

20. Contact us

For returns, refunds or product problems, contact:

Nordic Engraving, trading as Kivikauppa Ametistikissa
Email: info@ametistikissa.fi
Business ID: 3607143-3
Kaukolantie 21, 23800 Laitila, Finland