Cancellation, Returns and Refund Policy

Effective date: 10 September 2026

This policy explains how consumers may cancel an order, exercise the statutory right of withdrawal, return goods, and request remedies for incorrect, missing, damaged, defective or otherwise non-conforming products purchased through amethystcat.eu.

1. Seller and contact details

Kivikauppa Ametistikissa
Business ID: 3607143-3
Kaukolantie 21
23800 Laitila
Finland
Email: info@ametistikissa.fi

2. Cancelling an order before dispatch

If you wish to cancel an order before it has been dispatched, submit our cancellation form or email us immediately at info@ametistikissa.fi. Please include your name and order number.

We process orders promptly, so we cannot guarantee that a cancellation request will reach us before dispatch. If the order has already been dispatched, you may exercise your statutory right of withdrawal as described below.

Refusing delivery or leaving a parcel uncollected does not by itself constitute a clear cancellation or withdrawal notice. If you wish to cancel or withdraw from the contract, please notify us separately.

3. Your 14-day right of withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from the contract without giving a reason within 14 days.

For an order containing one product, the withdrawal period ends 14 days after the day on which you, or a third party designated by you other than the carrier, receives the product.

If products from one order are delivered separately, the withdrawal period ends 14 days after receipt of the last product. Where applicable law extends a deadline because the final day falls on a non-working day, the applicable statutory rule will be followed.

To meet the deadline, it is sufficient that you send your withdrawal notice before the withdrawal period has expired.

4. How to exercise the right of withdrawal

You must inform us of your decision to withdraw by a clear statement. You may:

• complete our withdrawal form; or
• email info@ametistikissa.fi with your name, order number, the products concerned and a clear statement that you wish to withdraw from the contract.

You may withdraw from the entire order or only specified products. You do not have to give a reason. We will acknowledge an electronically submitted withdrawal notice without undue delay.

5. Returning goods after withdrawal

After notifying us of your withdrawal, send the goods back without undue delay and no later than 14 days from the day on which you notified us. The deadline is met if you send the goods before that 14-day period expires.

Return goods to:

Kivikauppa Ametistikissa / Returns
Kaukolantie 21
23800 Laitila
Finland

Please include your name and order number inside the parcel so that we can identify the return. Do not send returns cash on delivery. Unless we have supplied a return label or expressly agreed otherwise, arrange the return using a carrier of your choice.

Package the products carefully. We recommend retaining the return receipt and tracking information until the return has been processed. A tracked service is recommended but is not a condition of exercising a statutory right where applicable law provides otherwise.

6. Return shipping costs

If you withdraw because you have changed your mind, you are responsible for the direct cost of packaging and returning the goods. We do not reimburse this return shipping cost.

If the product is incorrect, damaged in transit, defective or otherwise does not conform to the contract, contact us before returning it. We will provide reasonable return instructions and bear the necessary return cost where required by law. You will not be required to pay for a remedy that must legally be provided free of charge.

7. Condition of returned goods and diminished value

You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way you could reasonably inspect it in a physical shop.

You are responsible only for any diminished value resulting from handling beyond what is necessary for that inspection. If excessive handling, use, damage, missing parts or inadequate return packaging has reduced the product's value, we may make a proportionate deduction from the refund where permitted by law. Any such deduction will be explained and justified.

Original retail packaging is helpful and should be returned when reasonably possible, but missing or opened ordinary packaging does not automatically remove the statutory right of withdrawal. Please return all components, accessories and promotional items supplied as part of the product.

8. Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply where an exception under applicable law applies. For the products we sell, this may include:

• goods made to the consumer's specifications or clearly personalised; and
• sealed goods that are not suitable for return for genuine health-protection or hygiene reasons if the seal has been broken after delivery.

An exception applies only when its legal requirements are satisfied. Where relevant, the product page or checkout information will clearly identify the restriction before purchase.

Merely opening ordinary product packaging or inspecting a standard, non-personalised product does not automatically remove the right of withdrawal.

9. Refunds following withdrawal

If you validly withdraw from the contract, we will reimburse the payments received for the withdrawn products. Where the entire order is withdrawn, we will also reimburse the original delivery charge up to the cost of the least expensive standard delivery method available for that order.

If you selected a more expensive delivery method, the additional cost is not refundable.

For a partial withdrawal, the original delivery charge is not refunded if the same delivery charge would have applied to the products you keep. If the delivery charge would have been lower without the returned products, we will refund the difference where required by law.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the goods or you provide evidence that you sent them back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless you expressly agree otherwise. You will not be charged a refund fee. The time needed for the refunded amount to appear after we issue it depends on the payment provider and banking system.

10. Exchanges

We do not offer direct product exchanges. If you want another product, size or variation, return the eligible product in accordance with this policy and place a new order.

This does not affect your right to repair, replacement or another legally available remedy where goods do not conform to the contract.

11. Incorrect or missing products

Please check the contents of your delivery and contact us promptly if a product is incorrect or missing. Include your order number and explain what is missing or incorrect.

Photographs of the parcel, shipping label and contents may help us investigate the matter, but providing photographs does not limit your mandatory consumer rights.

If a product was omitted from the shipment, we will provide an appropriate remedy. This will normally be a refund for the omitted product or, where appropriate and agreed with you, shipment of the missing product without additional delivery cost.

If we sent the wrong product, we will provide return instructions and bear the necessary return cost. We will not require you to accept a substitute product without your agreement.

12. Damaged, defective or non-conforming products

This section is separate from the 14-day right to change your mind.

Goods must conform to the contract and have the qualities, durability and functionality that a consumer can reasonably expect, taking into account the product description and applicable law.

If a product arrives damaged, is defective, is not as described or otherwise does not conform to the contract, contact us at info@ametistikissa.fi. Include your order number and a description of the problem.

Photographs can help us resolve the matter quickly, but providing them is not an absolute condition of your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement free of charge or, where the legal conditions are met, a proportionate price reduction or termination of the contract and a refund.

A legally required remedy will be provided within a reasonable time, without significant inconvenience and without cost to you. Because many of our products are individual pieces, an identical replacement may not always be possible. This does not reduce your right to another remedy available under applicable law.

Consumers in the EU benefit from the minimum legal conformity protection required by EU law, while the law of the consumer's country may provide longer periods or additional protection. These statutory rights are not restricted by this policy or by any voluntary commercial warranty.

13. Natural appearance and product information

Crystals, minerals and stone products may naturally vary in colour, pattern, transparency, inclusions, surface structure, size and shape. These variations are not automatically defects when they are consistent with the product description, photographs and what a consumer can reasonably expect from the particular product.

This section does not permit us to supply a materially different, damaged or incorrectly described product and does not limit your statutory rights.

For individually photographed pieces, the product supplied should correspond to the identified piece, subject to reasonable differences caused by lighting, photography and screen settings.

14. Gifts, discounts and partial returns

Refunds are based on the amount actually paid for each returned product after discounts. A discount allocated across several products may be apportioned between the products when calculating a partial refund.

If a complimentary gift was provided solely because the order met a stated promotional condition and the entire qualifying purchase is withdrawn, please return the gift with the order.

If the gift cannot be returned, we will handle the matter reasonably and make a deduction only where permitted by law. Your statutory right of withdrawal will not be refused merely because a complimentary gift was included with the order.

15. Unclaimed or refused parcels

Failing to collect a parcel does not constitute cancellation of the order or exercise of the statutory right of withdrawal. If you wish to cancel an order or withdraw from the contract, you must notify us separately using our withdrawal form or another clear statement.

If you do not submit a withdrawal notice and fail to collect the parcel within the carrier's collection period, the parcel may be returned to us.

In such a case, where permitted by applicable law, the refund may be reduced by the actual and reasonable costs caused by the unclaimed shipment. These may include:

• the original outbound shipping cost;
• the carrier's return shipping charge; and
• a €15 handling charge for processing the unclaimed return.

The €15 handling charge reflects the average administrative and handling costs caused by an unclaimed shipment. These include receiving the returned parcel, identifying and reviewing the order, unpacking and inspecting the products, returning suitable products to inventory and sale, and processing the refund.

Any remaining refundable amount will be returned to the original payment method used for the order.

If you ask us to send the returned order again, you will be required to pay the cost of the new delivery and any applicable costs resulting from the previous unclaimed shipment before re-dispatch.

The €15 handling charge for an unclaimed parcel does not apply where you have properly exercised your statutory right of withdrawal by notifying us in accordance with this policy.

Nothing in this section limits any mandatory consumer right or permits us to recover costs that cannot lawfully be charged under the law applicable to the contract.

16. Refunds for orders cancelled before dispatch

If we receive and accept your cancellation before dispatch, we will refund the cancelled order or products to the original payment method without undue delay.

If only part of an order is cancelled, any delivery charge and promotional benefits will be recalculated according to the products that remain in the order.

17. Our right to cancel

We may cancel an order before delivery if, for example, a product is unavailable, payment is not authorised, the delivery address is outside our supported area, the price or product information contains an obvious material error, or we reasonably suspect fraud or misuse.

We will inform you and refund any amount paid for the cancelled products. Nothing in this section affects any additional remedy you may have under mandatory law.

18. Mandatory consumer rights

This policy does not exclude, reduce or replace any mandatory consumer right. If the mandatory law of your country of residence provides greater protection and applies to the contract, that protection remains available.

Any limitation, deduction or exception in this policy applies only to the extent permitted by law.

19. Changes to this policy

We may update this policy when our procedures or legal obligations change. The terms and mandatory law applicable when you place an order continue to govern that order unless a later change is required by law or is more favourable to you.

The effective date appears at the top of this page.

20. Contact us

For cancellations, returns, refunds or product problems, contact:

Kivikauppa Ametistikissa
Email: info@ametistikissa.fi
Business ID: 3607143-3
Kaukolantie 21, 23800 Laitila, Finland