These might be things you're wondering about

Small parcel delivered to your door €6.90

The parcel will be delivered to your letterbox or behind your front door without the recipient needing to be home. A photo will be taken of parcels left behind the door. You can track your parcel's journey in the OmaPosti application. The recipient will be notified via text message or the OmaPosti application when the postal worker starts their route with the parcel and when the parcel has been delivered. Delivery time is 2–7 business days.

Pickup point €6.90

The parcel will be delivered within 1–3 business days to your chosen Posti pickup point or parcel locker. The customer will receive a notification via text message, email, and the OmaPosti application when the parcel is ready for pickup.

Pickup from Laitila warehouse €0

By separate arrangement, parcels can be picked up directly from the Laitila warehouse. Please contact us by email at info@ametistikissa.fi to arrange a pickup time. Please note that this is our home, and therefore it is not possible to shop on site.

Shipping: Products are packed and shipped within 0–2 days of the order. Exceptional handling times will be announced separately on the website. All orders shipped via Posti will include a tracking code.

Payment: The payment processing service is the Finnish Paytrail Oyj. Payment methods include card payments, bank transfer, MobilePay, and Klarna.

Products ordered from the online store have a 14-day return policy starting from the order date. The returned product must be unused and in resalable condition.

In case of a return, the customer is responsible for the return shipping costs. If the product is damaged during transit or there has been an error in delivery, we will be responsible for any shipping costs.

Returns must be notified in advance by email to info@ametistikissa.fi.

After an approved return, the money will be refunded to the original payment method as soon as possible, usually within 1-5 business days of processing the return.

Unclaimed order

If an order is not claimed within the time limit set by Posti, the order will be returned to Ametistikissa's warehouse. Failing to claim an order does not constitute cancellation of the order. If the returned order is still desired to be delivered, the necessary shipping costs will be charged again.

The power of stones is based on beliefs, not medicine.

Ethics and responsibility in production mean that the production of raw materials, the production process, and the conditions of employees are on a sustainable basis. The ethics of stones and crystals refer, among other things, to the fact that they are mined with respect for nature and produced fairly.

Ametistikissa buys products from reliable wholesalers who guarantee the ethics of the products. We buy products at a fair price, with which we aim to avoid supporting illegal child labor or unethical conditions for miners. Our wholesalers state that they visit the mines and factories where the products are manufactured. However, since we have not visited these facilities ourselves, we cannot fully guarantee the origin of the products and the responsibility of the production chain. However, we have chosen stone suppliers based on the company's transparency. Our suppliers share pictures and writings on their pages and social media from the mines from which the stones arrive to them. Our wholesalers do not use mines that they cannot visit themselves. The online store only sells genuine stones, unless otherwise stated. If you notice an error in any product, please contact info@ametistikissa.fi immediately.

Ecological responsibility is important in this industry, as stones are mined all over the world and stones always arrive to us from outside Finland. Ecological responsibility refers to sustainable actions for the benefit of the environment. Our brand strives for ecological responsibility through wholesale choices and mailing and packaging methods. Recycled cardboard boxes are used for product mailing, and packaging materials from, for example, wholesale orders are reused for packaging. We also hope that the customer recycles the box materials.

I want to modify my existing order.

- If you wish to make changes to your existing order, such as adding products, please contact info@ametistikissa.fi. I will add the desired products to your order, and you will receive a payment request for the added items via email. Once payment is made, your order will automatically update. You can also change the quantity of products ordered or cancel the order.

I placed and paid for an order, but I received a notification that the product is out of stock.

- After placing an order, the online store may notify you that the product you purchased is out of stock. This is often because you bought the last unit of that product, after which it is no longer available, i.e., the product is sold out. Therefore, no action is required from your side. If the online store has mistakenly sold you a product that is not in stock, I will contact you personally by email, and we can arrange for a refund or a replacement product.

My preferred pickup point is not available.

- The online store offers you the 5 nearest pickup points according to the address you provided. If your desired pickup point is not available, you can choose any pickup point and immediately after placing the order, contact info@ametistikissa.fi and specify the correct pickup point you want. I will find the desired pickup point for you and make the necessary changes to your order.

A product in the online store is out of stock. Will it be restocked?

- Sometimes products sell out, in which case the product will be marked "out of stock." The intention is to maintain the stock of standard products, such as tumbled stones, raw pieces, and chip and bead bracelets, and these are likely to be restocked. You can contact info@ametistikissa.fi to confirm whether the desired product will be available soon. Some products are sold as unique items, such as many pendants, in which case the product is gone after being sold out. However, you can request a similar product by email.

I once saw a certain product in the online store, but I can no longer find it in the selection.

- Sometimes, when a product sells out, it is removed from the online store's selection. This may be because restocking the product takes longer than expected, but more of the product is on its way. A product may also be removed from the online store if it has not had high demand, meaning it will not be reordered for sale after selling out. You can contact info@ametistikissa.fi by email to confirm whether the desired product will be available for sale again.

Can I request a product?

- Yes, you can! You can contact us via the "Contact Us" form, email at info@ametistikissa.fi, or send a message on Instagram. If you request a special product that requires more effort for me to acquire, a 20% advance payment will be charged from the product's price. Inquiring about a product does not obligate you to order or pay anything.

Example case: You wish for a large individual stone tower that is not otherwise in the online store's selection. I will inquire with wholesalers for the product you wish for and ask for pictures and videos of the product. I will send you the pictures and videos I receive and tell you the price of the product. By accepting the product, you pay 20% of the product's price in advance and the rest when the product has arrived at the warehouse. If you wish to cancel your special order, the 20% advance payment will not be refunded.

Information is collected by Kivikauppa Ametistikissa.

Responsible for register matters:

Kivikauppa Ametistikissa

Business ID 3317272-2

Kaukolantie 21

23800 Laitila

info@ametistikissa.fi

We disclose the necessary personal data to our logistics and payment service partners to enable the operation of our online store.

Information is collected for delivering orders of registered users and for managing customer relationships. The collected personal data may also be used for online store statistics and direct marketing.

If you are a registered user of Ametistikissa and wish to delete your customer data from our system, please contact us by email at info@ametistikissa.fi

The data collected from the customer includes name, home address, postal code and city, as well as phone number and email address. The system also stores information about ordered products and selected payment and delivery methods.

Customers whose data is stored in the system have the right to check their own data in the register and, if necessary, demand its rectification and deletion. Customers also have the right to restrict or object to the processing of their data or to withdraw previously given consent for data processing and direct marketing.

Kivikauppa Ametistikissa

Business ID 3607143-3

Kaukolantie 21

23800 Laitila

info@ametistikissa.fi